Returns & Exchanges

At Doulton Water Filters Ltd, we stand by the quality of our filtration systems and offer a 30-day return policy to ensure your complete satisfaction with your water quality. If you are not entirely happy with your purchase, we provide a straightforward process for returns and exchanges on all unused items.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email or our online portal with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Package Your Item

  Carefully pack the unused water filter or system in its original packaging, ensuring all components and manuals are included to prevent damage during transit.

• 3.
  Ship to Doulton

  Affix the provided return label or address the package to our distribution center, ensuring the RMA number is clearly marked on the outside of the box.

• 4.
  Refund Processing

  Once our technicians inspect the returned unit, we will process your refund to the original payment method within 5-7 business days.